Snap GLR Privacy Policy

When you create an account, we may collect:

• Name
• Email address
• Phone number
• Job title
• Login credentials or authentication information
• Account preferences
• Subscription information

If you choose to sign in using Google authentication, certain account information may be provided through Google's authentication services.

Snap GLR is designed for insurance professionals. Users may provide information related to their professional use of the platform, including:

• Job role
• Adjusting-related information
• Workflow preferences
• Report preferences
• Productivity statistics generated through platform usage

Snap GLR allows users to upload, create, edit, and generate content within the platform. This may include:

• Xactimate estimates
• General Loss Report information
• User-provided claim information
• Report narratives
• Supplemental report information
• Prompts submitted to AI features
• AI-generated responses
• Messages or instructions provided within the application

This information is referred to throughout this Privacy Policy as Customer Content.

When you use Snap GLR, we may automatically collect certain technical information, including:

• IP address
• Cookies
• Usage information
• Analytics data
• Platform interaction information
• Service performance information

We use this information to understand how the platform is used, maintain reliability, improve user experience, and protect against misuse.

Snap GLR uses Paddle as its Merchant of Record to process subscription payments, billing, invoicing, and sales tax compliance. Snap GLR does not store complete credit card numbers or payment card details.

Payment information is collected and processed directly by Paddle according to Paddle's security and privacy practices.

Snap GLR may receive limited billing-related information, such as:

• Subscription status
• Payment status
• Customer identifiers provided by Paddle
• Subscription plan information

For more information about Paddle's privacy practices, users may review Paddle's privacy notice.

• Create and maintain user accounts
• Process uploaded documents
• Generate General Loss Reports
• Provide AI-assisted writing features
• Store user preferences
• Manage subscriptions
• Provide customer support

• Improve platform functionality
• Identify performance issues
• Improve reliability
• Develop product features
• Understand general usage patterns

When we use analytics or aggregated information for improvement purposes, we take reasonable steps to ensure it does not identify individual customers or expose confidential claim information.

• Detect suspicious activity
• Prevent misuse
• Maintain platform security
• Investigate potential violations of our Terms of Service
• Protect users and the Service

• Provide account-related notifications
• Respond to support requests
• Communicate important service updates
• Provide information about changes to policies or features

We do not sell personal information for advertising purposes.

You retain ownership of the documents, estimates, reports, prompts, and other content you upload or create within Snap GLR.

Snap GLR does not claim ownership of your Customer Content.

To operate the Service, you grant Snap GLR a limited right to process your information only as necessary to:

• Store your content
• Process your requests
• Generate reports
• Provide AI-assisted features
• Maintain and secure the platform

This permission exists only to provide the Service you requested.

Snap GLR uses artificial intelligence to assist users with report creation and workflow efficiency.

AI features may process:

• User prompts
• Uploaded information
• Report content
• Generated responses

AI assistance may include:

• Improving writing clarity
• Organizing information
• Assisting with report narratives
• Supporting documentation workflows

Snap GLR provides AI-assisted tools. It does not:

• Determine coverage decisions
• Make claim decisions
• Replace adjuster expertise
• Provide legal advice
• Provide insurance policy interpretations

Users remain responsible for reviewing, validating, and approving all generated content before use.

Snap GLR does not use customer-uploaded:

• Estimates
• Claim documentation
• Reports
• Prompts
• AI interactions
• Confidential customer information

to train proprietary artificial intelligence models developed by Axonix AI.

Customer information remains customer information.

If this policy changes in the future, Axonix AI will update this Privacy Policy and provide appropriate notice before implementing such changes.

Snap GLR may use third-party artificial intelligence providers to deliver AI functionality. Current or future providers may include services such as:

• OpenAI
• Anthropic
• Other AI providers selected by Axonix AI

Axonix AI may add, remove, or modify AI providers as technology evolves. When third-party AI services are used, information is processed only as necessary to provide the requested functionality.

Used for account authentication and identity management. Passwords are not stored in plain text. Authentication credentials are protected through industry-standard security practices implemented by Auth0. Snap GLR does not have access to users' plaintext passwords.

Used for application infrastructure and data services.

Merchant of Record for the sale of subscriptions, including payment processing, subscription management, invoicing, and tax compliance. Snap GLR does not store full payment card information.

Used to understand general platform usage and improve user experience. Analytics information helps us understand trends such as:

• Feature usage
• Platform performance
• General user interaction patterns

Axonix AI may use cloud infrastructure providers, including AWS, Azure, or other providers, to operate and maintain Snap GLR. Providers may change as the platform evolves.