Snap GLR Responsible AI Practices
Our Approach to Artificial Intelligence
Snap GLR uses artificial intelligence to help insurance professionals create clear, organized, and professional General Loss Reports more efficiently.
We believe AI is most valuable when it supports experienced professionals by reducing repetitive work, improving workflow efficiency, and assisting with documentation.
Snap GLR is designed to assist the adjuster—not replace the adjuster.
The knowledge, observations, judgment, and professional responsibility of the adjuster remain central to every report created through the platform.
How Snap GLR Uses AI
Snap GLR uses AI-assisted features to help users with tasks such as:
- Improving written clarity
- Organizing report information
- Assisting with narrative creation
- Refining professional language
- Supporting report preparation workflows
AI functionality may process information provided by the user, including:
- User prompts
- Report details
- Uploaded estimates
- Information entered into guided workflows
- Existing report content
The purpose of this processing is to provide the AI-assisted features requested by the user.
AI Is an Assistant, Not a Decision Maker
Snap GLR does not use artificial intelligence to:
- Determine insurance coverage
- Make claim decisions
- Approve or deny claims
- Replace field observations
- Conduct independent investigations
- Provide legal advice
- Provide insurance policy interpretations
AI-generated content is intended to assist with documentation.
The adjuster remains responsible for reviewing, validating, and approving all final report content.
Human Review and Professional Judgment
Artificial intelligence can be helpful, but it is not perfect.
AI-generated content may occasionally contain:
- Errors
- Missing information
- Incorrect assumptions
- Language that requires adjustment
- Information that does not accurately reflect the user's investigation
Users should review all AI-generated content before:
- Finalizing reports
- Sharing documentation
- Submitting information
- Relying on generated content for professional purposes
Snap GLR is designed to enhance professional workflows while keeping the user in control.
Customer Data and AI Training
Customer trust is a priority.
Snap GLR does not use customer-uploaded:
- Claim documentation
- Estimates
- General Loss Reports
- User prompts
- AI-generated responses
- Confidential customer information
to train proprietary artificial intelligence models developed by Axonix AI.
Customer information is used only as necessary to provide the requested Snap GLR services.
If our AI data practices change in the future, we will update applicable policies and provide appropriate notice before implementing those changes.
Third-Party AI Providers
Snap GLR may use third-party artificial intelligence providers to provide AI-assisted functionality.
Current or future providers may include:
- OpenAI
- Anthropic
- Other AI providers selected by Axonix AI
AI providers may change as technology evolves and as Snap GLR evaluates services that support the platform.
Information sent to AI providers is limited to what is necessary to provide requested functionality.
Retrieval-Augmented Generation (RAG)
Snap GLR may use Retrieval-Augmented Generation (RAG) technology to improve AI-assisted responses.
RAG allows AI systems to reference relevant information provided within the application's workflow to generate more context-aware responses.
RAG is used to improve usefulness and accuracy of AI-assisted features.
RAG does not change ownership of customer information.
Customer information remains subject to Snap GLR's privacy and security practices.
AI Accuracy and Limitations
Artificial intelligence systems generate responses based on patterns in data and instructions provided to them.
As a result, AI-generated content may not always be accurate or complete.
Users should not assume AI-generated content is automatically correct.
Professional review remains necessary.
Snap GLR encourages users to apply their own experience, training, and judgment when reviewing any AI-assisted output.
Responsible Use of AI Features
Users agree to use Snap GLR's AI features responsibly.
Users should not:
- Use AI-generated content to intentionally create false documentation
- Submit inaccurate information knowingly
- Attempt to manipulate AI systems for harmful purposes
- Use AI features to bypass professional obligations
- Treat AI-generated content as a replacement for investigation or review
Transparency About AI Changes
Artificial intelligence technology continues to evolve.
As Snap GLR introduces new AI capabilities, modifies existing AI functionality, or changes AI service providers, we may update:
- Product functionality
- Privacy documentation
- Security documentation
- Responsible AI practices
We are committed to maintaining transparency regarding how AI is used within Snap GLR.
AI and Professional Responsibility
Snap GLR is built to support professionals who make important decisions every day.
The role of AI within Snap GLR is to assist with efficiency, organization, and communication.
The role of the adjuster remains to:
- Investigate losses
- Evaluate information
- Apply professional knowledge
- Review documentation
- Make appropriate professional decisions
AI supports the workflow.
The professional remains responsible.
Questions About Responsible AI
We welcome questions about how artificial intelligence is used within Snap GLR.