Snap GLR Terms of Service

You are responsible for maintaining accurate account information.

You may create an account using:

• Email and password authentication
• Google authentication

You are responsible for maintaining the security of your account.

You agree to:

• Keep your login information secure
• Not share your account credentials
• Notify Snap GLR if you believe your account has been compromised
• Provide accurate information when creating or maintaining your account

Each account is intended for the individual user associated with that account unless otherwise authorized by Snap GLR.

Report credits are purchased separately from the subscription and never expire. An active subscription is required to redeem them.

If you cancel your subscription, credits remain usable through the end of the period you have already paid for. After that, any remaining credits sit dormant on your account — they are not forfeited or expired — and are restored in full if you resubscribe. The one exception is account deletion, which is voluntary and irreversible; see Account Deletion below.

You may request a refund of unredeemed credits at any time — in the app when you cancel, or by contacting support@snapglr.com or paddle.net. Credits refunded to you are removed from your balance.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

By subscribing to Snap GLR, you authorize Paddle to process payments according to the selected subscription plan. Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle's Buyer Terms.

Snap GLR does not store full payment card information.

If a renewal payment fails, Paddle will retry it for a limited period. During that time your account becomes read-only: reports you have already created remain available to view, edit, and export, but new report creation is paused until the payment succeeds. If the retries are ultimately unsuccessful, the subscription is cancelled.

Unless canceled, subscriptions may automatically renew according to the subscription term selected during purchase.

You are responsible for managing your subscription and cancellation preferences.

You may cancel your subscription at any time from Settings > Billing inside your account, or by emailing support@snapglr.com. No phone call or written notice period is required.

When you cancel, your plan stays active until the end of the billing period you have already paid for, and you keep access to your reports and exports until then. It does not renew after that.

Cancellation prevents future billing. Refunds for a charge already taken are handled under the Refunds section below.

We offer a 14-day refund period. If you are not satisfied, you may request a full refund within 14 days of your first payment. This applies to the first payment taken after your free trial converts to a paid subscription.

Refunds for purchases of Snap GLR are handled by Paddle, our payment provider and Merchant of Record, in accordance with Paddle's Refund Policy, which applies in full to your purchase.

To request a refund, visit paddle.net or contact support@snapglr.com and we will pass the request to Paddle.

You may also request a refund of unused report credits directly in the app when you cancel. That request is logged with a timestamp and forwarded to Paddle, who processes the refund; the recorded outcome is logged against your request.

You may delete your account at any time by emailing support@snapglr.com from the address on the account. Deletion is permanent.

Deleting your account cancels any active subscription going forward and removes your profile, reports, uploaded files, and generated report content from the live Service. If you hold unredeemed report credits, you can request a refund of them through Paddle before or after deletion.

Because deletion is irreversible and Snap GLR makes no representation that reports are recoverable, export any work you need to keep before requesting deletion.

We will action a deletion request without undue delay and in any event within 30 days. Limited records we are legally required to keep — billing and tax records held by Axonix AI LLC and by Paddle as Merchant of Record, and security or fraud logs — are retained for the period required by law, and residual copies may persist in encrypted backups until those backups expire on their normal rotation.

You retain ownership of the information and materials you upload or create within Snap GLR.

This may include:

• Estimates
• Report information
• Claim documentation
• Notes
• Prompts
• Generated reports
• Other content submitted through the Service

Snap GLR does not claim ownership of your Customer Content.

To operate Snap GLR, you grant us a limited right to process your content only as necessary to:

• Store your information
• Generate reports
• Provide AI-assisted functionality
• Maintain platform operations
• Respond to support requests using the information you supply
• Improve security and reliability

This permission exists only for the purpose of providing the Service.

You acknowledge that Customer Content may include personal information of third parties, including insureds and claimants.

You represent and warrant that you have the necessary authority and lawful basis to upload and process such information through the Service, and that doing so complies with applicable privacy laws, your carrier and client agreements, and your professional and licensing obligations.

Snap GLR processes Customer Content solely to provide the Service and on your instruction, and does not use it for its own purposes.

Snap GLR makes no representation that generated reports are retained, backed up, or recoverable.

Record retention is the adjuster's responsibility. You are directed to export your work and maintain your own copies of any report or documentation you may need later.

Report contents are private to your account. No administrative screen in Snap GLR exposes the contents of the reports you create — report content, estimate details, property information, and attachments are not visible to staff through any admin tool, and there is no "request access" or override path.

For billing, support, and service integrity, administrators can see account-level metadata only: report counts and timestamps, peril type, status, version and supplement counts, and the credit ledger (credits purchased, consumed, and remaining, with dates).

The only exceptions are narrow and involuntary: an authorized engineer may touch stored data where strictly necessary to restore or repair the Service, and we may access or disclose content where required by law or valid legal process. We do not review customer reports outside those circumstances.

Because staff cannot open your reports, support requests about a specific report are resolved from the information you provide. If a problem can only be diagnosed by seeing the report, you may be asked to export it and attach it to your support request.

Report contents are not used for marketing and are not disclosed to third parties except as described in our Privacy Policy or as required by law.

Snap GLR is a productivity tool.

It does not:

• Make insurance coverage decisions
• Determine claim outcomes
• Replace licensed professionals
• Provide legal advice
• Provide insurance advice

Users remain responsible for reviewing all AI-generated content before relying on, submitting, or distributing it.

Artificial intelligence can produce inaccurate, incomplete, or inappropriate results.

You agree to review AI-generated content and verify accuracy before use.

Snap GLR should be considered an assistance tool—not a replacement for professional review.

Snap GLR, including its software, design, features, workflows, technology, branding, and underlying systems, is owned by Axonix AI LLC.

You may not copy, modify, distribute, sell, or create derivative works based on Snap GLR without written permission.

You retain ownership of your Customer Content.

Your use of Snap GLR does not transfer ownership of your documents, reports, or other submitted materials to Axonix AI LLC.

support@snapglr.com

legal@axonix.ai

dataprotection@axonix.ai